Another important phase in the deployment of any systems or infrastructure is determining all the operational requirements and ensuring all the relevant parties understand and agree to the role they will play in the life of the service. This also includes determining the service level requirements and other non functional requirements of the business.

Service Design and Architecture is about setting the strategic direction for service provision and ensuring the relevant people takes responsibility for the full range of service functions, including organisational frameworks for complaints, service standards and operational agreements.

We can provide advice and assistance with the planning, design and improvement of service and component availability, including the investigation of all breaches of availability targets and service non-availability, with the instigation of remedial activities.

This allows the organisation to develop plans, policies and processes for the design, monitoring, measurement, reporting and continuous improvement of service and component availability, including the development and implementation of new availability techniques and methods.

Our work on and exposure to mature service delivery environments equips us with the capability to assist the management in setting strategy for monitoring and managing the performance of IT-related systems and services, in respect of their contribution to business performance and benefits to the business.